Why I Got Fired from Bank of America
December 6, 2009
KENNESAW – As credit card companies go in high gear to increase interest rates (to 29.99%) and impose daunting fees on customers before government laws go into effect next February, employees are also under extreme pressure to press customers to pay excessive fees. One such employee was frustrated with the way Bank of America was treating their customers and why they were deliberately not allowing customers to qualify for re-payment programs to assist people who have lost their jobs and homes. Jackie Ramos understood that many card holders were still in the grips of the recession and some were experiencing unprecedented levels of financial hardship.
Eventually Ramos was fired for helping and assisting too many customers with getting on the “Fix Pay” and other programs. The “Fix Pay” program that Bank of America offers would turn balances owed into an installment loan that would freeze all fees and allow card holders to pay off balances. Eligibility for the “Fix Pay” program is determined by arbitrary answers to questions regarding spending habits, that do not evaluate financial need or assistance to pay a debt. Unfortunately the bank did not qualify many people who needed and wanted this program, and eventually her site leader, Bill Rabel, fired the compassionate employee.
Tags: 29.99, APR, Bank of America, Bill Rabel, BOFA, collections, credit card, debt, fees, interest rates, recession, stock holders, Tiffany Gatlin